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Shipping Policy

Order Processing Time

  • All products are made to order.

  • Processing usually takes 7–10 business days before shipping.

  • Please note that processing time does not include delivery time.

Shipping Methods & Carriers

  • We work with multiple carriers (such as DHL, FedEx, EMS, or local shipping partners) depending on cost, speed, and destination.

  • The carrier will be chosen automatically at the time of dispatch to ensure the best option for your order.

Shipping Costs

  • Shipping costs are calculated at checkout based on your order size, weight, and destination.

  • From time to time, promotional free shipping may be offered — details will be shown at checkout if available.

Estimated Delivery Times

  • Asia: 5–10 business days

  • Europe & United States: 7–14 business days

  • Other Countries: 10–20 business days

  • Delivery times are estimates only. Customs delays, peak seasons, or carrier issues may cause additional delays.

  • We are gradually expanding our shipping coverage. Currently, we ship to selected countries and will continue to add more as we secure reliable shipping partners.

Order Tracking

  • All orders include a tracking number.

  • You will receive your tracking details by email once your order has been dispatched.

Customs, Duties & Taxes

  • All import duties, customs fees, and taxes are the responsibility of the customer.

  • These charges vary by country and are not included in our product or shipping prices.

  • Please check your local customs office for more information.

Undeliverable Packages

  • Orders returned due to incorrect address, unpaid duties, or refusal to accept delivery will not be refunded.

  • If you would like your order reshipped, you will be responsible for the reshipping cost.

Damaged or Lost Packages

  • If your order is damaged during transit, you will need to file a claim directly with the courier.

  • If your order is lost in transit, please contact us so we can assist you with the courier’s claims process.

Shipping Restrictions

  • We currently ship to a limited number of countries and are working to expand coverage.

  • If shipping is not available to your country, the system will notify you at checkout.

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